Overview

IM:RP has a dedicated staff team and active community resources to help players. This page covers how to get help, report issues, communicate with others, and contribute to the server.

Getting Help

Contacting Staff

Why is Staff Ignoring Me?

Helpers and admins are often busy handling multiple requests. If you don't get a response:

• Try a different helper or admin
• Use /ask or /irc with a clear explanation of your issue
• Be patient -- staff will get to you when available

Calling Services

Reporting

Reporting a Player

You can report rule violations in two ways:

1. In-game:/report <player> <reason> -- fastest method when admins are online
2. Forum: Visit sa-mp.im/server/report-player and submit the form

Always include screenshots or video evidence and a detailed description of the situation.

Reporting a Bug

Visit the forums at forum.sa-mp.im -> Server Discussion & Support -> Report a Bug. Copy the report format and fill it in with full details about the bug.

Advertisements

How to Post

• /ad <message> -- Post a standard advertisement (requires a cellphone)
• /cad <message> -- Post a company advertisement
• /prad <message> -- Post a priority advertisement

Advertisement Rules

Allowed:

• Looking for job opportunities with legitimate wording
• Buying/selling items with decent effort and descriptions
• Advertising illegal items in a creative, IC way (e.g., "looking for bulk white pillows")

Not allowed:

• OOC terms or phrases (e.g., "looking for faction" or "selling namechange")
• Mentioning weapons or weapon materials directly
• Spam or low-effort ads

OOC Groups

OOC groups are private chat channels for communicating with friends out of character.

• /groupcreate <Name> -- Create a group ($200,000)
• /g <message> -- Send a message in your group chat
• /grouphelp -- View all group commands

Joining Staff

Helpers

To join as a helper, demonstrate exemplary and helpful behavior in the community. Helper applications open occasionally -- watch for announcements.

Administrators

Becoming an administrator is based on trust and dedication. The management selects reliable players for these roles. There is no formal application process.

Management FAQ

Making Suggestions

Suggestions can only be made on the forums. Before posting, carefully consider:

• Why something exists or doesn't exist
• The impact your change would have on all players
• How it would affect the economy and game balance

Developers review hundreds of suggestions and spend many hours on them. Well-thought-out suggestions with clear reasoning are far more likely to be implemented.

Why is My Suggestion Taking So Long?

IM:RP receives hundreds of suggestions monthly. Even small features require hours of development and testing. Larger features can take weeks or months. Many suggestions affect the economy and other systems, requiring careful planning to prevent imbalances.

Server Restarts

Restarts happen when changes are deployed to the server. They are infrequent, but urgent bug fixes may require a restart at any time.

Bugs & Crashes

GTA: San Andreas was released in 2001 and was not designed for modern hardware. SA-MP hasn't been maintained since 2014 and relies on memory hacking. IM:RP itself contains tens of thousands of interdependent features. Changing one can affect hundreds of others. The development team works continuously to identify and fix issues.

Why Do Premium Members Get Perks?

Running IM:RP is expensive, with 10+ servers to maintain monthly. Premium perks are designed to avoid pay-to-win and are mostly limited to:

• Increased limits
• Reduced cooldowns
• Unique cosmetic skins

This supports the development team and keeps the server running.

What Does Management Do?

Management handles a wide range of tasks that are mostly invisible to players:

• Defending against cheaters (some designed specifically for IM:RP)
• Answering support tickets, Discord DMs, and forum PMs
• Processing appeals and reports
• Updating server software, making backups, monitoring performance
• Managing and training the staff team
• Developing new features and bug fixes

Launcher Troubleshooting

If your game doesn't start or keeps crashing, follow these steps in order. After each step, try launching the game:

1. Open the launcher -> Settings -> Troubleshooting -> Run Tools -> Install Dependencies. Follow all prompts.
2. If the problem persists, return to Settings -> Troubleshooting -> Run Tools and try the remaining repair options.
3. Reinstall the game completely if nothing else works.
4. If issues continue, contact support on the forum or Discord with details about the error.